If you are not satisfied with your purchase, just notify us within 30 days from the date you receive your order (After 30 days there are no returns and the manufacturer's warranty applies). Products being returned to PondWorks.com for credit will be assessed a 15% re-stocking fee on un-used, new condition products only. This includes original packaging material, manuals, and all other accessories provided by the manufacturer. Freight back to PondWorks.com must be prepaid by the customer.

Compensation for returned merchandise will be a credit to your account. No cash refunds. A Return Merchandise Authorization Number (RMA) is required prior to any product being returned. To obtain an RMA numer use the online help desk to request authorization. Our customer service representative will give you an RMA number to be placed on your package(s).

Returns without an RMA number will not be accepted.

Freight Damage and Shortages: All claimes must be made with the carrier. At the time of delivery, make sure there is no dameage or any shortages. If there is, it must be noted ont he Bill of Lading at the time of delivery. If the Bill of Lading is signed as complete/undamaged and at a later oint damage or shortages are found, you will be unable to receive compensation.

Cancelling an Order: To cancel your order, use our online help desk. Include your order number, name, billing address, and items ordered. We'll acknowledge your ticket upon receipt and let you know as soon as possible if we were successful in canceling an order that has not yet entered our shipping department or is on backorder.

Orders that are already in the shipping system cannot usually be canceled although we will make every attempt to do so at your request. The cancellation process is costly to us, so once an order has been sent to our shipping department, or transmitted to a vendor for shipment, there will be a cancellation fee of 5% of your order total if we are able to cancel your order.

Do not refuse delivery for minor damage: If a package is damaged, check the contents for damage before refusing delivery. If damage appears to be minor, and only a few items need to be replaced, we recommend accepting the shipment (or at least any undamaged packages) after making note of damages on delivery receipt. Doing this will speed up the replacement process in many cases because parts can be shipped sooner and faster delivery methods can be used.

Inventory the shipment. Check the number of boxes received against the number shown on the driver's delivery sheet. If there is a shortage, write the number of missing boxes on your copy and the driver's copy of the receipt, and have the driver sign both copies.

If there is any problem with your shipment please contact us using the online help desk - we will quickly make any arrangements needed to fix any problems.